The receipt inbox
Year-end turns into a queue of 'can you resend my tax receipt' emails your staff answers one at a time.
Donor Hub
Donor Hub: the impact storythey deserve.
Donor Hub is the platform's donor-facing truth layer: a self-service portal where supporters see their giving history, download tax receipts, manage payment methods and recurring gifts, and follow the causes they care about, cutting routine admin requests while donors get transparency and control.
30 minutes. Live product. Real data. No deck.
- AI teammates included, no premium tier
- No per-seat fees
- Your team approves every AI action
The service-request tax
Your team is a help desk for receipts.
Receipt reprints, card updates, address changes, recurring-gift edits. The routine requests that quietly consume donor-services hours.
The silent sustainer churn
A recurring donor's card expires, nobody catches it, and a monthly gift ends without a single conversation.
Donors in the dark
Supporters cannot see their own giving history or manage their own gifts, so every small change routes through your team.
Give donors the keys, and give your team the hours back.
Self-service
Donors handle the routine themselves.
Giving history, tax receipts, payment methods, and recurring gifts, all managed by the donor in a couple of minutes instead of an email to your staff.
- Giving history and downloadable tax receipts.
- Payment-method and recurring-gift management.
- Two-factor authentication and social login.
Protect recurring revenue
Stop losing sustainers to expired cards.
When donors keep their own payment methods current, the quiet killer of sustainer programs stops catching you by surprise at renewal.
- Donors update cards before they lapse.
- Recurring gifts managed without a service ticket.
- Favorites and communication preferences on the record.
A reason to return
Make the portal a relationship, not a receipt drawer.
An engagement dashboard and calendar across giving, events, and volunteering, with personalized impact updates that show donors what they made possible.
- One dashboard across giving, events, and volunteering.
- Personalized cause and impact updates.
- Trust and transparency that recurring giving runs on.
Truer data
What donors update about themselves is the truest data you hold.
Every card change, preference, and new address lands on the same record your fundraisers, finance team, and agents work from.
- Donor Hub syncs to the platform record.
- The Constituent Support agent drafts routine replies for staff.
- Transparency for the donor is data quality for you.
Everything in Donor Hub
Every capability works on the same live record as the rest of the platform.
- Donor self-service portal
- Giving history & downloadable tax receipts
- Payment methods & recurring gift management
- Two-factor authentication & social login
- Favorites & communication preferences
- Donor Hub sync with the platform record
- Engagement dashboard & calendar across giving, events & volunteering
- Personalized cause & impact updates
Proven foundation
Built from the ground up on a modern, AI-first architecture.
A genuinely new platform, informed by our history and experience with 20 million+ constituent profiles across our nonprofit customers.
4.5/5
Average on G2.
20M+
Constituent profiles managed across the StratusLIVE platform family.
$1B+
In annual giving processed across the StratusLIVE platform family.
“One source of the truth about our contacts, donors, and partners that is easily kept up to date.”
Robert W.
Director of Fundraising Operations & Digital Solutions
Verified review · G2
“A powerful tool that empowers our team members to not only enter new data but also see a historical perspective of our donors and corporate partners.”
Maria M.
Director of Investor Management
Verified review · G2
“Removes the need for manual import and export of data.”
Charmaine V.
Small-business nonprofit
Verified review · G2
Donor Hub works inside the loop.
Ignite is not a database with a chatbot bolted on. Truth, intelligence, and action share one operating model, and Donor Hub plays its part in it.
- Constituent Support
- Retention Assistant
01
Donor Hub captures the truth.
Profiles, records, and context give the platform a trustworthy foundation to reason from.
02
Agents read the context.
Digital teammates work from that record, researching, drafting, and preparing next steps.
03
Your team approves the action.
Ignite prepares drafts, tasks, and recommendations, then waits for human approval before meaningful updates.
A donor portal that ends the service queue.
| Email and a phone line | Donor Hub | |
|---|---|---|
| Tax receipts | Reprinted on request, one by one | Downloaded by the donor |
| Card updates | A call to your staff | Self-service in two minutes |
| Recurring gifts | Lost to expired cards | Donors keep them current |
| Giving history | Only your team can see it | The donor sees their whole story |
| The updates | Re-keyed into the CRM | Land on the record directly |
Pricing that behaves
No per-seat fees. No AI surcharge. No surprises.
Add your whole team without a licensing conversation. AI teammates come with every subscription, because intelligence should be how the platform works, not an upsell.
Whole-team access
Gift officers, events staff, finance, leadership. Everyone works the same record.
AI included
Every AI teammate is part of the subscription. There is no premium intelligence tier.
Transparent editions
Revenue-based pricing you can read without a sales call. Usage alerts and caps keep it predictable.
Questions
Asked by every team that switches.
Direct answers, because you've sat through enough vendor slides.
Book a Discovery CallWhat can donors do in Donor Hub?
See their giving history, download tax receipts, manage their own payment methods and recurring gifts, set communication preferences, and follow their engagement across giving, events, and volunteering in one place, behind two-factor authentication with social login.
How does this reduce our team's workload?
The most common donor service requests (a receipt copy, a card update, a recurring gift change, an address correction) become things donors do themselves in two minutes instead of emails your staff answers. And the Constituent Support agent drafts responses to routine constituent questions for your staff, from the record and governed by your approval model.
Why does a donor portal matter for retention?
When donors can see their history and control their giving, the relationship runs on trust instead of friction, and trust is what recurring giving runs on. Self-service also keeps payment methods current: the quiet killer of sustainer programs is the expired card nobody caught. Personalized impact updates make the portal a reason to come back, not just a receipt drawer.
Walk through Donor Hub.
See the platform's truth, intelligence, and action loop at work on your data.
See Donor Hub in a live demo- Live in 4–8 weeks
- No per-seat fees
- Your team approves every AI action
Not ready to talk?
Walk the eight modules, the golden record, and the approval gates at your own pace. No form, no call.
See the Platform